Knowledge Manager
Master listing of product / business information for accurate tagging to prospect / customer conversations for successful navigation of ChatBOT
Intent/Behavior/Context Recognition
BOT can understand intent, behavior & context of the conversation through NLP, ML & AI
Multi-channel Consistency
The BOT deployed works consistently on available social & web interaction platforms
Hybrid Approach
Ability to transfer the transcript to live chat Agent when needed
24/7 Availability
Information availability on-the-go, anywhere, anytime
Enterprise System Integration
Standard APIs to connect with business systems for intelligent & contextual responses